Our strategy

Feedback Strategic Framework 2023

This document is a refreshed strategic framework, with aims until the end of 2025. Our prior strategic framework was developed in 2020, and adopted by the board in January 2021, following delays due to the Covid pandemic. It set out a framework for the period 2021-2025.

In the January 2021 framework, we stated the framework would be a live document, reviewed and updated regularly. This refresh does not constitute a change in strategic direction; instead, it presents updates that better reflect what Feedback does, and stands for, today, in a changed external and organisational context since the prior framework was elaborated in 2019-2020.

This strategic refresh was adopted by the board in July 2023, subject to modifications subsequently incorporated into this document. As per the prior framework, it remains a live document, subject to regular reviews and updates.